General Terms and Conditions

This English translation is provided for convenience. The German version is the legally binding one.

Section 1 Scope

These General Terms and Conditions (the “Terms”) apply to all contracts between SEMIA, owner Samir Gassara, Wolfhager Straße 341, 34128 Kassel, Germany (hereinafter “RivalEye”), and entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB) concerning the use of the RivalEye service. Consumers cannot book the service.

Section 2 Services

RivalEye monitors publicly accessible information about the customer’s business and about competitors confirmed by the customer and, with AI support, creates reports from it containing observations and recommendations at the booked cadence (daily, weekly or monthly). The scope of each subscription is as set out on the pricing page at the time of booking. Sources are the customer’s website including its subpages and the websites of the confirmed competitors; where the booked subscription includes it, also social media accounts exclusively through the official interfaces of the platforms, after the customer has connected their own account, as well as public profile data (Google Business Profile, YouTube) through the official interfaces. Whether, to what extent and for how long a platform provides such data depends on the platform and its approvals; RivalEye never reads behind a login. Reports are a decision aid and do not constitute legal, tax or investment advice. RivalEye does not guarantee any particular rankings, AI mentions, inquiries or revenue.

Section 3 Conclusion of contract and term

The contract is concluded when RivalEye confirms the order. The term is one month and is extended by a further month in each case unless notice of termination is given by the end of the month. Termination is possible at any time with effect from the end of the month, in text form, e.g. by email to contact@semia-agent.de.

Section 4 Prices and payment

The prices on the pricing page at the time of booking apply, plus statutory value-added tax, payable monthly in advance. In the event of late payment, RivalEye may block access after a reminder.

New-customer discount for orders from 30 September 2026: The new-customer discount of 20% applies only if the customer enters the promo code RivalEyeGo1 in the order form when ordering and the order is received by RivalEye by 31 December 2026. It applies to the first three billing months; after that the regular list price applies. The discount is granted only to new customers and only once per company – and not again after a cancellation or after deletion of the customer account. To check this, the customer provides the VAT identification number or the tax number of their company when ordering. If the requirements are not met, RivalEye informs the customer of this after the order; the regular list price then applies. If the subscription is changed, the discount is retained for the remaining discount months.

Orders up to 29 September 2026: For orders received by RivalEye by 29 September 2026, the following continues to apply unchanged: the new-customer discount of 40% applies to the first twelve billing months; after that the regular list price applies. If the subscription is changed, the discount is retained for the remaining discount months.

Annual plan: Every plan can also be booked annually instead of monthly: 12 months in advance with one invoice, 10% discount on the list price. The annual plan cannot be combined with the new-customer discount, a voucher or a personally agreed price. After the twelve months have expired, the subscription does not automatically continue for another year but continues monthly at the list price then valid and can be canceled monthly; 30 days before the end of the annual term the customer receives an email with the exact date and the option of booking another year. A refund for unused months of the prepaid term is excluded unless otherwise agreed.

Vouchers: For a limited number of individual vouchers issued by the owner, the same framework applies as for the new-customer discount under paragraph 2, with a 30% discount on the list price in the first three billing months and, instead of a promo code, a voucher code that can be used once. Each voucher code can be redeemed exactly once. The annual plan, the new-customer discount and a voucher cannot be combined with one another.

Section 4a Full Service

(1) These Terms apply to the Full Service with the following additions. In addition to the services under Section 2, the Full Service comprises the daily optimization of the customer’s website and, in the customer area, the personal AI agent, the leads pipeline and AI recommendations for winning customers. In addition, RivalEye plans and manages one video campaign per month for the customer, each with an ad video. The Full Service includes the scope of The Golden Eagle under Section 4b, including the analysis of the customer’s accounts on Facebook, Instagram and TikTok, at no extra charge. For the Full Service, too, RivalEye does not guarantee any particular results (Section 2).

(2) The Full Service is booked on request only. The contract is not concluded until RivalEye has personally confirmed the request in text form – by a personal offer sent by email – and the customer accepts this offer. Before acceptance, nothing is activated and nothing is charged; billing begins upon acceptance.

(3) In the first 3 months from the start of billing, the price is €980 per month; from month 4 onward it is €1,500 per month, in each case plus statutory value-added tax and payable monthly in advance. The new-customer discount under Section 4 does not apply to the Full Service.

(4) The ad budget – the cost of the ads themselves – is not included in the price. The customer pays it to the respective advertising platform, e.g. Meta, Google or TikTok.

(5) The Full Service has no minimum term and can be canceled monthly; Section 3 sentences 2 and 3 apply accordingly. If the personal offer provides for a fixed term, the contract ends by itself when that term expires, without notice of termination being required.

(6) What is agreed in the accepted personal offer, in particular the price, the term and the booked features, takes precedence over these provisions.

Section 4b The Golden Eagle

(1) “The Golden Eagle” is the subscription with the full measurement scope of RivalEye: the customer’s website including its subpages, the social media accounts of the customer and of the confirmed competitors on Facebook, Instagram and TikTok, the Google Business Profile and the YouTube channel of the customer and of the competitors, news from the sector, the automatic accessibility check including on subpages, the leads pipeline, AI recommendations for winning customers and the personal AI agent with a daily briefing. The report is issued daily; the number of competitors monitored is stated on the pricing page.

(2) The Golden Eagle does not include any implementation work by RivalEye. The optimization of the website, advertising campaigns and videos are solely the subject of the Full Service under Section 4a, which includes the scope of The Golden Eagle.

(3) RivalEye obtains social media and profile data exclusively through the official interfaces of the respective platform: for Facebook and Instagram only after the customer has connected their account, and to the extent that the platform operator has granted the approvals required for this; for TikTok only the customer’s own figures; for the Google Business Profile and YouTube only public data through the official programming interfaces. RivalEye does not circumvent any access restrictions and does not read any content behind a login. Whether, to what extent and for how long a platform provides data is beyond RivalEye’s control; RivalEye does not warrant the availability of this data. Values that are not available are marked in the report as not measured and are never estimated.

(4) Section 3 and Section 4 apply to price, payment, discounts, annual plan, vouchers, term and termination; the price on the pricing page at the time of booking is decisive. Whether the new-customer discount, a voucher or the annual plan applies to The Golden Eagle is determined by the pricing page at the time of booking.

(5) The customer can also book The Golden Eagle without a website of their own if they name a presence on Facebook, Instagram or TikTok (Section 5). In that case the measurements relating to the website do not apply and no web score is determined; the report covers the other sources.

Section 5 Cooperation of the customer

The customer provides accurate information about the company, the website or social media presence (Facebook page, Instagram or TikTok profile), the area and the lines of business and confirms the competitors to be monitored. For the analysis of their own social media accounts, the customer connects their account themselves via the login provided by the platform; they can revoke the connection at any time. The customer may use reports only for their own business purposes and not to disparage, harass or unlawfully influence third parties.

Section 6 Availability and sources

RivalEye reads exclusively publicly accessible sources and does not circumvent any technical protection measures. If a source cannot be read, this is marked in the report. Temporary unavailability of the service due to maintenance or disruption does not give rise to any claims unless it is substantial.

Section 7 Liability

RivalEye is liable without limitation for intent and gross negligence and for injury to life, body or health. In the case of slight negligence, RivalEye is liable only for the breach of material contractual obligations, limited to the foreseeable damage typical of the contract and at most to the fees paid in the last twelve months. The customer bears responsibility for decisions that the customer makes on the basis of the reports.

Section 8 Data protection

The privacy policy applies. Insofar as RivalEye processes personal data on behalf of the customer, the parties conclude a data processing agreement under Art. 28 GDPR.

Section 9 Final provisions

German law applies. The place of jurisdiction is Kassel, provided that the customer is a merchant, a legal entity under public law or a special fund under public law. Should individual provisions be invalid, the remainder of the contract remains valid.

As of: October 2026